21% of Oversized Online Purchases Arrive Damaged

By Dan Alaimo, Retail Dive / Dive Brief: The retail industry has yet to solve the challenge of shipping oversized products such as sofas, mattresses and treadmills, according to a report from uShip. The study found 21% of U.S. adults who have bought such a large item in the last year had it arrive damaged, and 15% said… Read More

Do Bigger Deliveries Equal Bigger Headaches?

By Krista Garcia, eMarketer / Neither retailer nor buyer wants to pay for online returns What if you buy an expensive sofa online and end up hating the color? Or what if a 200-pound mirror you ordered arrives broken? These things happen. According to a June 2018 uShip survey, 21% of US digital buyers who purchased an oversized… Read More

Study: Consumers Seek Improvement in Oversized Deliveries

By Marianne Wilson, Drug Store News / Retailers have plenty of room for improvement when it comes to the delivery of oversized goods ordered online. Some one-in-five (21%) consumers ordered an oversized item that arrived damaged, while 15% ordered something that never arrived at all, according to a study by logistics tech company uShip. “Ultimately, the… Read More

Study: The ‘last mile’ has never been so important—especially for items

By Marianne Wilson, Chain Store Age / Retailers have plenty of room for improvement when it comes to the delivery of oversized goods ordered online. Some one-in-five (21%) consumers ordered an oversized item that arrived damaged, while 15% ordered something that never arrived at all, according to a study by logistics tech company uShip. “Ultimately, the… Read More

Oversized Goods Delivery Remains a Pain Point

Anne Flynn Wear, Furniture Today, August 9, 2018 / Retailers can improve the delivery process to positively impact their bottom line.  Logistics technology company uShip released a report focused on consumer expectations and frustrations with delivery of oversized shipments, such as furniture. Realities in Oversized E-Commerce Delivery in the Amazon Era, released today also looked at where retailers… Read More

Innovate in Oversized Delivery to Compete with Amazon

It can’t be overstated how Amazon has been the engine behind ecommerce’s explosive growth. The 100 million products Amazon claimed it sold during its recent Prime Day only underscore its impact. Logistically, offering free two-day shipping has completely reset buyer expectations on speed and cost. In fact, 43% of consumers expect “much faster” deliveries in 2018, according to… Read More