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SugarCRM Partner Epicom Helps uShip Increase Sales and Support Efficiency by 20 Percent

AUSTIN, Texas – May 21, 2013 – When uShip was looking for a customer support and sales platform for its growing and diversifying online transport marketplace, it turned to SugarCRM and Epicom, a leading SugarCRM Gold Partner, for implementation. uShip’s SugarCRM solution, including Epicom’s consulting, customization and integration capability, has supported rapid growth, while increasing speed and efficiency by 20 percent in key customer development and sales team functions.

uShip has the world’s largest online network of customer-reviewed Transportation Service Providers that help shipping customers move non-traditional freight, including cars, boats, motorcycles, equipment, household goods and oversized items. Initially, the SugarCRM system helped uShip establish a scalable and sustainable retail sales CRM system that supported calls generated by key partnerships, including eBay Motors,, Ritchie Bros. Auctioneers and several others.

“We didn’t really have any type of information infrastructure to handle our growth. We needed a centralized point of access for contact information— notes, call data, that sort of thing—especially before contacts became customers or as they were being onboarded,” says Dean Xeros, Vice President of Sales at uShip.

Meanwhile, as uShip’s B2B commercial freight business continued to grow and support two additional segments – full truckload (FTL) and less-than-truckload (LTL), the company again turned to Epicom’s SugarCRM solution to support the Carrier & Broker Development team. The solution’s versatility allowed uShip to quickly and effectively establish a separate CRM that not only streamlined its commercial sales efforts, but also scaled and fully integrated with its Asterisks phone system, database, the uShip website, and its helpdesk application, HelpSpot. uShip also evaluated Salesforce and Microsoft Dynamics before ultimately choosing SugarCRM and Solutions partner Epicom.
“We strive to recommend solutions that not only solve current business problems, but we also dig deep into how those solutions will scale as the company grows. We worked closely with uShip to implement a CRM solution that is flexible and tailored to their specific business,” says Bill Harrison, CEO and Founder of Epicom.

From onboarding new customers and managing hundreds of accounts with a single interface, to providing a superior customer experience, Epicom’s SugarCRM solution for uShip has increased speed and efficiency to every area of its sales operations. Reporting speed has also increased, saving six to eight hours per week, reducing the workload of the analytics group and increasing company productivity.

“Our business has really grown. Staying on top of it without Sugar would have been very difficult. I am really glad we chose SugarCRM and Sugar partner, Epicom,” says Xeros.

Launched in 2004, Austin-based uShip operates globally with localized sites in the U.S., Canada, Australia, UK, Germany, France, Spain, The Netherlands, Austria and the European Union.

To read more about uShip’s success story and the details of its Sugar deployment, click here. To learn more about Epicom’s products, integrations, and services, visit

About Epicom
Epicom customizes, supports and hosts high-performance web-based Customer Relationship Management systems. Our expertise is helping U.S. and overseas companies large and small improve their profits and outpace their competition. Epicom has completed hundreds of successful SugarCRM projects and is one of Sugar’s leading North American Gold Partners. Our focus is on consulting and executing complex SugarCRM deployments, customizations and integrations.

For more information, call 512-481-9000, email [email protected], or visit our website at

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